• Lead cross-functional teams to map current-state (as-is) processes, identifying pain points, bottlenecks, redundancies, and control gaps.
• Facilitate innovative workshops to design future-state (to-be) processes that are customer-centric, streamlined, automated, and compliant.
• Utilize data analytics to quantify process performance (e.g., cycle time, error rates, cost per transaction) and validate improvement opportunities.
• Design and model new processes, including requirements for policy, technology, and organizational change.
• Develop bank's process reengineering methodology, integrating Lean, Six Sigma, and Agile principles.
• Establish and manage a portfolio of process transformation initiatives aligned with the bank's strategic priorities.
• Define key performance indicators (KPIs) and create enhanced business cases to secure executive sponsorship and funding.
• Present findings, recommendations, and progress updates to the Executive Committee and Steering Forums.
• Build strong, trusted relationships with business unit heads (Retail, Commercial, Operations, Risk, Compliance, IT) to gain buy-in and ensure alignment.
• Mentor, coach, and develop a team of process improvement analysts and managers.
• Report regularly to the Head of Process Management on the progress, challenges, and successes of reengineering programs.
• Any special assignments or tasks from head of policies & procedures and process reengineering.
