Client Relationship Management: Act as the central point of contact for assigned clients, maintaining strong professional relationships and ensuring high levels of client satisfaction.
Commercial Management: Oversee the contracting process, including preparing agreements, renewals and MOUs.
Invoicing & Financial Coordination: Work closely with the finance team to manage the timely issuance of invoices and follow up on payments as per contract terms.
Account Growth & Retention: Conduct regular client check-ins to identify opportunities for continuous business and ensure ongoing engagement with the firm’s services.
Request Handling & Proposal Coordination: Receive client requests for new services or projects and liaise with the solutions and consultancy teams to develop tailored proposals.
Pricing & Approval: Prepare and review commercial proposals, ensuring accurate pricing in consultation with the Chief Regional Officer and alignment with business objectives.
Performance Reporting: Maintain an updated record of client activity, contracts, revenue status, and account performance metrics to support strategic decision-making.
Collaboration & Internal Alignment: Partner with the solutions, consulting, and finance teams to ensure smooth delivery and client satisfaction at every stage of engagement.
