Client Relations Executive | Ethics HR Job Portal

Basic information

Job role

Client Relationship Management

Career level

Entry Level (0-2 years)

Keywords

Client Relations Executive - Human Development

Description

Manage day-to-day communication with assigned clients and act as their main point of contact.
Build and maintain strong, long-term client relationships.
Ensure all operational tasks related to clients are completed accurately and on time.
Ensure smooth delivery of services and follow up on client requests.
Monitor account performance and ensure client satisfaction.
Coordinate internally with different teams to fulfill client requirements on time.
Prepare regular updates, reports, and client communications as needed.
Ensuring the company's CRM/ERP is timely and accurately filled in alliance with the company's process/SLA.
Preparing and issuing client contracts/Letter of agreement.
Ensuring both the company and clients adhere to contract/LoA terms.
Ensuring availability of all needed documentation for invoicing, revising, and sending invoices to clients in alliance with the company's SLA.
Acting as point of contact for client inquiries and complaints, address with speed and efficiency, or escalate as appropriate.

Requirements

Bachelor’s degree in business administration, Communications, or a related field from a reputable university.
0–2 years of experience in client relations, account management, customer service, or a similar client-facing role.
Strong communication and interpersonal skills with the ability to build and maintain professional client relationships.
Excellent organizational and time management skills with strong attention to detail.
Ability to handle multiple accounts and tasks in a fast-paced environment.
Strong problem-solving skills and ability to respond to client needs effectively and professionally.
Ability to coordinate internally with different teams to ensure smooth client experience and operational efficiency.
Fluency in English and Arabic, both written and spoken