Chief Technology & Operating Officer

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Basic information
Job role
Information Technology Management
Career level
Director (10-20 years)
Keywords
Chief Technology & Operating Officer - Information Technology - Banking
People
Description
  • Define and execute the bank’s technology strategy, architecture, and roadmap.
  • Ensure alignment with business objectives, regulatory expectations, and security standards.
  • Oversee development, integration, and delivery of digital banking platforms, and applications.
  • Ensure systems are resilient, scalable, and meet performance and availability targets.
  • Manage infrastructure, networks, cloud services, and data platforms.
  • Ensure robust cybersecurity, data protection, and technology risk controls in coordination with CISO.
  • Oversee end-to-end operations including payments, processing, settlements, customer service, and back-office functions.
  • Ensure operational reliability, efficiency, and adherence to SLAs.
  • Ensure compliance with CBE technology, outsourcing, cybersecurity, and operational risk guidelines.
  • Support audits, regulatory reporting, and operational resilience requirements.
  • Manage technology partners, core banking, vendors, and service providers.
  • Establish and enforce DevOps and Agile development methodologies to accelerate product delivery and maintain quality.
  • Drive the design and implementation of a cloud-native architecture, optimizing the utilization of public/hybrid cloud services for scalability and cost efficiency.
  • Oversee data governance, management, and warehousing to ensure data quality and availability for regulatory reporting and business intelligence.
  • Lead the operational setup and execution of digital Know Your Customer (KYC), digital onboarding, and Anti-Money Laundering (AML) transaction monitoring systems.
  • Ensure the technology function actively supports Business Process Re-engineering (BPR) and automation initiatives.
  • Ensure contractual compliance, performance monitoring, and risk oversight.
  • Drive process optimization, automation, and digital operations improvement.
  • Ensure strong incident management, change management, and operational controls.
  • Lead technology and operations teams, ensuring capability development and effective execution.
  • Collaborate with Product, Risk, Security, and Business teams to support delivery of strategic priorities.
Requirements
  • Bachelor’s/Master’s degree in Computer Science, Engineering, Information Systems, or a related field from a reputable university. (MBA is an advantage).
  • 12-15+ years of experience in technology and operations leadership within banking or digital financial services.
  • Strong knowledge of digital banking platforms, IT architecture, cybersecurity, and banking operations.
  • Extensive experience leading and scaling DevOps, Agile, and Continuous Integration/Continuous Delivery (CI/CD) pipelines.
  • Deep practical knowledge of cloud architecture (e.g., AWS, Azure), IaaS, PaaS, and securing cloud environments.
  • Proven experience in managing core banking system replacements/integration and interfacing with FinTech APIs.
  • Experience overseeing digital customer service operations, including chat, IVR, and automated support channels.
  • Strong track record in implementing operational resilience strategies, including robust Disaster Recovery (DR) and Business Continuity Planning (BCP).
  • Deep understanding of CBE technology, outsourcing, cybersecurity, and operational resilience requirements.
  • Proven track record in delivering large scale digital platforms, managing IT operations, and overseeing vendor/partner ecosystems.
  • Relevant certifications preferred: ITIL, TOGAF, PMP, COBIT, CISSIP/CCSP (for tech governance).
  • Strong leadership, problem-solving, and stakeholder management capabilities.
Company information
Industry
Banking
Area
New Cairo