Customer Care Specialist

Customer Care Specialist (322359)

	Customer Service and Call Center
	Entry Level (0-2 years)
	Not specified

Demonstrates excellent customer service with incoming/outgoing calls or chats on time.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
Ability to perform upselling for products.
Build sustainable relationships with customers.
Keep records of all conversations in our call center database in a comprehensible way.
Meet the team's qualitative and quantitative targets.

Bachelor's‌ ‌Degree from a reputable university.
0 - 2 years of relevant experience preferably in a customer service-related role.
Excellent Customer service and complaint-handling skills.
Problem-solving and interpersonal skills.
Strong‌ ‌communication‌ ‌skills, ‌‌both‌ ‌written‌ ‌and‌ ‌verbal. ‌
Very good command of English