Client Relations Executive

Client Relations Executive (320266)

Managing all programs administration needs with internal teams to address clients’ needs.
Building sustainable relationships of trust through open and interactive communication.
Identifying and assessing clients' needs to achieve satisfaction.
Working closely with the sales teams and coordinating cross-functionally to provide clients with a positive customer service experience.
Providing client support and handling communications effectively.
Ensuring that client information details are kept up-to-date.
Filling out registration forms and advising on company information.
Ensuring CRM / ERP is timely and accurately filled in alliance with the company's process/SLA
Preparing and issuing client contracts/Letter of agreement.
Ensuring both the company and clients adhere to contract/LoA terms.
Ensuring availability of all needed documentation for invoicing, revising and sending invoices to clients in alliance with company's SLA.
Acting as point of contact for client inquiries and complaints, address with speed and efficiency or escalate as appropriate.
Administering all post-program reports or pre-program questionnaires when needed.
Managing all post-program client documentation (reports, certificates, evaluations. etc.)
Managing collection as per clients’ payment terms / aging sheet.
Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company's product or service.