Description
- Maintain and enhance relationships with key clients, understanding their business needs and objectives.
- Serve as the primary point of contact for assigned clients, providing them with regular updates on company progress, new initiatives, and areas of potential partnership.
- Develop and execute account plans that identify opportunities to grow revenue and deepen client engagement.
- Collaborate with cross-functional teams to deliver an exceptional experience to clients throughout the customer life-cycle.
- Proactively manage risks and issues, escalating as necessary to the top management to ensure timely resolution.
- Monitor industry trends and competitor activity, sharing insights with internal stakeholders to inform strategic decision-making.
- Prepare proposals and presentations for prospective and existing clients to top management and CEO.
- Negotiate contracts and pricing with clients, in collaboration with legal counsel Vendors Ex: (outsource call center, system provider “sales force”).
- Manage invoicing and collections for assigned accounts, ensuring timely payment according to agreed-upon terms.
- Generate reports on account performance and activity, highlighting areas of opportunity or concern and areas that needs developments.
- Train and mentor junior team members on best practices in client relations.
- Attending relevant conferences and networking events on behalf of the company.
- Full awareness with site progress with proper alignment to clients.
- Budget allocation for delay handover compensation.
- Ensuring overall client satisfaction and retention and making sure client’s complaints and requests are handled efficiently.
- Maintaining regular contact with clients to make sure all info up to date on system through routine database call updates to new and existing clients.
- Ensuring and optimizing client handover experience and satisfaction by managing correspondence between construction team and community department and all supporting departments.
- Manage communication of the units ready for handover to Marketing Team to ensure Welcome packs, gifts or the like are provided at client on-boarding stage and future initiatives such as offers, loyalty programs for homeowners.
- Coordinating with Construction department to assist Property consultants for units showcasing.
- Managing the daily activities, budget, and goals of the team
- Setting clear and realistic targets and deadlines for the team
- Conducting performance evaluations and providing feedback and coaching
- Motivating and inspiring team members and creating an open communication culture.
- Overseeing the day-to-day operation and resolving any issues or conflicts.
Requirements
- Bachelor degree from a reputable university.
- 15-20 years of relevant experience preferably in the real estate industry.
- Excellent command of English language and good knowledge of Microsoft Office.
- Strong SAP/Salesforce user.
- Outstanding verbal and written communication skills.
- Strong problem-solving skills.
- Good Negotiator and Flexible.
- Problem Solving and Responsibility
| Created on | 01 May 2024 |
| Last updated on | 01 May 2024 |
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