Customer Experience & Loyalty Manager

Customer Experience & Loyalty Manager (315827)

	Not specified
	Automotive
	Cairo-Ismailia Road, Cairo, Egypt

Managing and guiding customer service teams, ensuring that they deliver exceptional service and adhere to customer-focused strategies.
Collaborate with executives on customer management strategies to develop and implement effective customer management strategies aligned with the company’s goals and objectives.
Increase customer loyalty by designing and executing initiatives that enhance the overall customer experience, fostering repeat business and customer advocacy.
Use tools to monitor and improve customer experiences such as customer feedback platforms, analytics software, and customer relationship management (CRM) systems, to monitor customer interactions, gather insights, and identify areas for improvement. Specialized tools like these play a crucial role in managing and optimizing customer experiences.

Bachelor degree in Marketing, Business Administration, or related major from a reputable university.
6-8 years of relevant experience.
Background in automotive sector is a plus.
Background of customer acquisition and retention strategies.
Fluency in English is a must.
Exceptional Communication and negotiation skills.
background in using CRM software.