Aftersales Director | Job Portal

Aftersales Director (314383)

	Not specified
	Automotive
	Cairo-Ismailia Road, Cairo, Egypt

Ensure that all the departments within the Aftersales operation function efficiently and as one unit to optimize performance and provide customer excellence.
Meet key performance indicators and targets for the individual sites.
Look for opportunities to increase efficiency of the Service/Body shop and parts operations to maximize the full potential.
Take actions to ensure sustained profitability of Departments/sites.
Ensuring we meet OEM targets and Bonus elements.
Take actions to sustain and enhance levels of customer satisfaction.
Work with team to develop understanding and implementation of customer focussed environment
Respond promptly to any customer complaints and ensure timely and correct resolution.
Liaise with insurance companies, fleet operators etc to ensure good working relationships are developed.
Manage stock inventories effectively
Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due
Ensure that company standards are followed in relation to control of funds, remised, vehicles, and other company resources.
Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation is complied with.

Bachelor Degree in Mechanical Power, Mechatronics or Electrical Engineering from a reputable university.
Minimum 10 years of relevant experience in Automotive sector.
Very good command of English.
Proven track of leadership skills.