Apply for this job First Basic information Job role Collections Career level Entry Level (0-2 years) Keywords Customer & Collections Associate People Second Description Own the end-to-end collections process, from early reminders to overdue account follow-ups. Coordinate resolution of failed payments, rescheduling, and extension requests with customers. Accurately log all collection activities and customer interactions in CRM systems. Serve as the first point of contact for inbound customer queries via multiple channels (phone, email, WhatsApp). Guide customers through onboarding, product usage, and repayment processes. Resolve complaints promptly, escalating complex cases as needed. Collaborate with risk, legal, and specialist teams for escalated cases per collections policy. Identify friction points in the customer journey and flag opportunities for process improvement. Requirements Bachelor's degree in Business Administration, Commerce or any related field from a reputable university. Experience in collections, customer service, or operations within banking or fintech (UAE market preferred). Understanding of SME lending, trade finance, or working capital products. Comfortable handling sensitive conversations with professionalism and empathy. Proficiency with customer support and CRM tools (e.g., Intercom). Strong written and verbal communication skills in English. Highly organized, detail-oriented, and able to balance multiple accounts simultaneously. Third Company information Industry Financial Services Area New Cairo
