Ensuring that all data and voice network, software, and hardware are functioning in a correct and timely manner in alignment with specifications and quality requirements.
Conducting a daily health check for data and voice network, software, and hardware.
Participating in DR implementation for relevant platforms.
Maintaining third party network and voice connections.
Implementing the maintenance process for the voice services including but not limited to installation, configuration, administration and maintenance of Cisco IP phones and Call Manager, Cisco Switches in a multi VLAN/ Gateway environment.
Implementing the process for installation, configuration, administration and maintenance of network devices and connections “Switches, Routers, WAN optimizer and Network Management applications”.
Adhering to Security policies concerning administering applications and troubleshooting issues.
Maintaining complete documentation of all administration activities, configuration and changes to all databases.
Abiding to HR policies, code of ethics and Bank’s internal rules approved and applied to preserve the Bank's image.
Participating in minimizing the operational risk in the Bank.
Protecting the data & information under his/her authority & contacting the information security Team in case of suspecting any data confidentiality breaching.
Abiding to CBE instructions, Compliance & Governance and Anti-Money Laundry rules. Executing any other task assigned by the Direct Manager/ the Head of Sector.
Bachelor’s degree in IT, Computer Science, Engineering or related field from a reputable university.
Minimum 4 years’ experience in relevant work.
Fluent in English.
Certification in network scope (CCNA, CCNP, etc.) or comparable work experience will be given preference.