Apply for this job First Basic information Job role Management Career level Management (6-10 years) Keywords Digital Channels Manager - Digital Banking - Banking People Second Description Develop products with technical background in coordination with the concerned business lines in terms of initiating, preparing, planning, executing, delivery, post launching and closure of a new project. Develop new technicalities on the bank’s system, in coordination with the Business Analysis and Integration and IT Departments, related to developing a new digital channel product or enhancing an existing one. Introduce new digital channel products and services to improve business and maintain the bank's competitive edge. Act as a sole communicator for any digital channel vendor agreement; including obstacles in testing as a front-end / back-end user, integrations required based on testing results, analyzing results from a commercial perspective and communicating it with vendor. Prepare User Interface and Customer Experience test scripts. Responsible of identifying priorities for testing results after evaluation of the business environment for Go-live. Submit app store related materials and coordinate with IT and vendor for store testing, publishing and customer update. Managing digital channels portals /Backed specific features and push in-app notification for digital channels applications. Ensure proper documentations for the whole project and monitor projects’ post implementation to ensure performance of developed channels and deliverables objectives are achieved. Coordinate with digital operations back office and different back-office teams to ensure operational objectives will be achieved and service quality maintained. Review applications on stores such as (Rating, Crashes & Reviews) & follow up on corrective action needed. Initiate the prepared users' stories and use cases/requirements for validity and feasibility Initiate related service’s/ product’s customer agreements in co-ordination with OM and legal to include related Terms and conditions. Prepare the initial gap analysis to be shared with internal and external stakeholders after validation with head of unit. Submit validated requirements for new product committee and review related checklist. Monitor the services’ NPS and Develop communication plans & activation campaigns in coordination with the marketing & retail team to promote the bank’s online and e-payment services. Responsible for setting and initiating business requirements in order to develop a new project/system or enhance an existing one. Responsible for preparing the managed projects’ charter and plan and submitting them to the Project Management office. Ensure the project’s deliverables and objectives are set clear and well comprehended through organizing business meetings with the concerned business lines and external parties. Communicate regular project’s update to the Steering Committee and Project Management Office in coordination with the Head of Digital Channels. Responsible for preparing the training materials to the concerned business line for a specific new product launched in order to ensure full customer awareness and satisfaction. Monitor projects’ post implementation to ensure customers satisfaction. Provide statistical data and prepare dashboard summarizing the product activities and performance measures for the purpose of tracking the channel/service performance and activation. Ensure protection of data and staff awareness of related rules. Adopt the bank’s policies and procedures in order to guarantee that the bank’s business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as International Standards. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible. Requirements Bachelor’s Degree in Business Administration, Commerce, Economics, Finance or a related field from a reputable university. Minimum 8 years of experience in the banking field. Ability to demonstrate interpersonal and communication skills. High analytic and observational skills. Excellent knowledge of the products development stages and life cycle. Ability to handle projects and cross-functional relationships with different stakeholders. Deep knowledge of the bank’s products and services. Basic understanding of system design concepts, understanding of testing principles and processes. Problem solving capabilities. Ability to work under pressure. Fluency in Arabic and English (written/spoken). Very good computer skills. Analytical, Innovative, Self-motivated, Creative, and Proactive. Third Company information Industry Banking Area Downtown
