Support the onboarding and continuous development of retail teams, store managers, and supervisors across all locations.

Ensure all staff are trained in brand history, seasonal collections, materials, craftsmanship, storytelling techniques, and interpersonal skills to deliver a refined and emotionally intelligent client experience.

Deploy a wide variety of training methods.

Work with global or regional teams to ensure a consistent training experience aligned with the brand’s identity and luxury positioning.Monitor and evaluate the effectiveness and success of the training program.

Track training effectiveness through KPIs, feedback, and in-store performance metrics. Identify gaps and update programs accordingly.

Provide opportunities for ongoing development.

Resolve any specific problems and tailor training programs as necessary.

Maintain a keen understanding of training trends, developments and best practices.

Bachelor’s degree in Business, or related major from a reputable university.

Deep knowledge of the high-end fashion industry, luxury clientele expectations, and premium customer service practices.

Ability to motivate, inspire, and influence employees at all levels.

Proven experience developing and delivering engaging, interactive training sessions both in-person and digitally.

Fluency in English is a must.

Excellent communication and decision-making skills.