Microsoft Dynamics CRM Manager - Functional Consultant

Microsoft Dynamics CRM Manager - Functional Consultant (329682)

Develop and execute the CRM strategy, ensuring alignment with business goals and customer engagement objectives.
Act as the primary point of contact for CRM initiatives, collaborating with senior stakeholders to define system requirements.
Oversee CRM roadmap, enhancements, and new feature rollouts.
Lead requirements gathering sessions, translating business needs into functional CRM solutions.
Configure and customize Dynamics 365 modules, including Sales, Customer Service, and Marketing.
Develop and optimize business processes, workflows, dashboards, and reports within Dynamics 365.
Oversee integrations between Dynamics 365 and other enterprise applications, ensuring seamless data exchange.
Manage data migration, cleansing, and validation processes to ensure high data quality and consistency.
Lead cross-functional teams in CRM implementation projects, ensuring timely delivery and successful adoption.
Work closely with IT, business units, and external vendors to align CRM capabilities with business needs.
Conduct training and change management programs to maximize user adoption.
Ensure CRM system security, role-based access controls, and compliance with industry regulations.
Monitor system performance, conduct regular audits, and implement best practices for continuous improvement.

Bachelor’s degree in Business Administration, Information Systems, or a related field from a reputable university.
Minimum of 7 years of experience in Microsoft Dynamics CRM/Dynamics 365 CE, with a focus on functional consulting and management.
Expertise in CRM configuration, customization, workflows, and automation.
Strong project management skills with experience leading CRM implementations.
Excellent stakeholder management, communication, and leadership abilities.
Microsoft Certified: Dynamics 365 Functional Consultant Associate is preferred.
Experience in banking, financial services, or enterprise CRM implementations is preferred.
Knowledge of Power Platform and Power Automate is Preferred.
Familiarity with Agile methodologies and CRM best practices is preferred.