Client Relations Manager

Client Relations Manager (328799)

Manage all programs administration needs with internal teams to address clients’ needs.
Handle the company’s key accounts and confirm requests with clients.
Collaborate with sales teams to ensure getting all needed info.
Ensure the company's CRM / ERP is timely and accurately filled in alliance with the company's process/SLA.
Handling phone calls and inquiries for existing and new clients, as well as all client communication when needed (including client requests, complaints, etc.).
Supply the technical team with needed info through the supply chain and ensure the program information sheet is sent to concerned departments on time as per SLA.
Prepare and issue client contracts/letters of Agreement.
Ensure both the company and clients adhere to contract/LOA terms.
Ensure the availability of all needed documentation for invoicing and sending invoices to clients in alliance with the company's SLA.
Ensure all invoices are issued on time and do monthly closure.
Acting as point of contact for client inquiries and complaints, address with speed and efficiency or escalate as appropriate.
Administer all post-program technical reports or pre-program questionnaires when needed.
Manage all post-program client documentation (reports, certificates, evaluations, etc.).
Manage collection as per clients’ payment terms / aging sheet.
Maintain up-to-date knowledge of client relations by studying relevant publications and industry reports.