Description
- Achieve a volume of sales, maintaining the monthly, quarterly, and annual target of the department.
- Achieve the pre-set ratios of visits/calls ratio - closed deals/calls ratio.
- Achieve the minimum average quality of sales monitoring.
- Achieve and maintain client satisfaction rate.
- Send all reports required on time.
- Update and record all required data on CRM to maintain the accuracy of data completion.
- Handle all leads received from the marketing department by calling the clients without delay.
- Gather market and client information.
- Identify prospective clients by using business directories, following leads from existing clients, and attending trade shows and conferences.
- Represent company products/services at trade exhibitions, events, and demonstrations.
- Answer all client inquiries with needed info about the company, products/services, and services.
- Listen to customer requirements and present them appropriately to make a sale.
- Request a meeting with the client in order to discuss his inquires and requests.
- Negotiate prices, delivery, and specifications with client’s terms of sales agreements.
- Make accurate, rapid price calculations and provide clients with quotations.
- Send all meeting feedback immediately.
- Request a visit to the client's location and give a piece of clear, accurate, and full information about the products/services provided by the company.
- Challenge any objections with a view to get the clients to buy.
- Document all client contact activities into the CRM system and report to the direct manager on a weekly basis all activities and their outcomes.
- Record sales and order information and send copies to the Business support department or enter the figures into a computer system.
- Advise on forthcoming project developments.
- Feed future buying trends back to employers.
- Monitor competition by gathering current marketplace information on pricing, products/services, new products/services, and delivery schedules.
- Keep tracking sales process till full contracting process is finalized.
- Attend team meetings and share best practices with colleagues.
- Maintain and develop relationships with existing clients in person and via telephone calls and emails.
- Ensure customer satisfaction by resolving existing and new clients’ inquiries regarding services and products/services with an excellent level of client service. Product Knowledge.
- Develop and maintain a deep understanding of Microsoft Dynamics 365 (ERP, CRM) and Microsoft Azure (Cloud services, Infrastructure solutions) to align client needs with product capabilities.
- Collaborate with internal technical teams to ensure successful solution implementation and integration.
- Act as the primary point of contact for clients, managing relationships and addressing their evolving business requirements.
- Identify business opportunities, drive new sales, and meet assigned sales targets.
- Prepare and deliver tailored presentations and proposals that address the client.
- Maintain up-to-date knowledge of Microsoft solutions and industry trends to provide strategic advice to clients.
Requirements
- Bachelor’s degree in Business, Information Technology, or a related field from a reputable university.
- Minimum 8 - 10 of relevant experience.
- Proven experience as an Account Manager or in a similar client-facing role.
- Strong knowledge of Microsoft Dynamics 365 (Finance, Operations, Customer Engagement, etc.) and Microsoft Azure services (Virtual Machines, Networking, Security, etc.).
- Ability to manage multiple accounts while paying strict attention to detail.
- Excellent communication and negotiation skills.
- Excellent Command of English.
- Excellent Technical Skills such as (Task oriented, Following specification, Excellent Microsoft office skills, Sales Techniques, Time management Skills, etc...)
- Excellent soft Skills such as ( Negotiation and handling skills, detail-oriented, Presentation skills, Problem-solving skills, etc... )
| Created on | 26 Feb 2025 |
| Last updated on | 26 Feb 2025 |
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