Description
- Management of planned, reactive, and incidental works delivery for safety, traffic, housekeeping, waste management and pest control, customer experience, and tenant relations.
- Responsible for coordinating mall operating requirements over the duration of the current expansion project; Responsible for communicating project timelines to all relevant team members.
- Drive Centre Sustainability Program, in conjunction with relevant stakeholders, including energy conservation, waste management initiatives
- Indirectly negotiates and recommends procurement of capital assets aligned to the budget ensuring new assets being brought into operations are entered into a pre-planned maintenance program and subject to QA procedures.
- Review Specialty leasing concepts in conjunction with the specialty leasing manager in terms of mall operation.
- Review execution of marketing activities in and outside the asset as per operation guidelines.
- Coordinate with Police, Civil Defense, and Municipality & City management for site-wide requirements.
- Coordinate closely with development through the mall redevelopment with a focus on customer service, safety, and flexibility to deliver the redevelopment in an operating mall.
- Ensure operating procedures are in place through redevelopment.
- Responsible for the coordination and communication with tenants with respect to operational requirements; sales performance issues, and job request procedures.
- Responsible for safety checks on all electrical boards, installations, and firefighting systems.
- Overall accountability for developing a holistic Customer Experience Program, working directly with Customer Service, Operations, Security, and Marketing Departments.
- Prepare routine and ad hoc reports, to keep the management informed about all issues relating to the operations of the mall and take necessary action thereof.
- Prepare monthly financial analysis for operations for the Retail Operation monthly report.
- Responsibility for management of staff recruitment, selection, training/ development, and succession planning.
- Responsible for the organization & implementation of Duty management.
- Responsible for regular reports, such as Operational Performance reports, Financial Performance Analysis, Stakeholder Relationship Reports, Customer Experience and HSE Monitoring Reports, and Team Performance and Development Reports.
Requirements
- Bachelor's Degree from a reputable university.
- Minimum 5 years of relevant experience.
- Excellent oral and written communication, and negotiation skills.
- Experience in developing and implementing goals and strategies.
- Excellent financial acumen, demonstrated by creating
and managing budgets, driving profitability, and making
strategic financial decisions. - Excellent interpersonal skills, enabling positive relationships
with diverse stakeholders. - Excellent command of English.
- Excellent visionary leadership style with a deep understanding of
the retail landscape and a passion for innovation. - Results-oriented mindset with the ability to lead initiatives
from inception to successful completion, achieving
ambitious targets.
| Created on | 29 Sep 2024 |
| Last updated on | 29 Sep 2024 |
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