Tenant Relation Manager

Tenant Relation Manager (323712)

Develop and maintain strong relationships with all tenants to promote a positive mall environment.
Review and manage lease contracts, ensuring compliance with terms and conditions.
Address and resolve any tenant concerns or disputes in a timely and effective manner.
Facilitate the renewal process for tenant contracts, ensuring all agreements are updated and compliant.
Oversee the issuance of daily permits and ensure adherence to mall policies.
Work closely with maintenance teams to address tenant requests and ensure property upkeep.
Monitor tenant satisfaction levels and implement initiatives to enhance the tenant experience.

Bachelor’s degree in Business Administration or related major from a reputable university.
Minimum of 15 years in tenant relations within malls or the real estate sector.
Excellent interpersonal and communication skills to effectively engage with tenants and team members.
Comprehensive understanding of lease agreements and tenant relations best practices.
Proven abilities in conflict resolution and problem-solving.
Excellent organizational and multi-tasking skills to manage various responsibilities efficiently.
Strong focus on providing exceptional customer service to tenants.
Keen attention to detail and accuracy in all aspects of work.