Client Relations Executive (320266)

  Information

Management
Entry Level (0-2 years)
Not specified

  Company

Not specified
Human Resources
Heliopolis, Cairo, Egypt

  Description

  • Managing all programs administration needs with internal teams to address clients’ needs.
  • Building sustainable relationships of trust through open and interactive communication.
  • Identifying and assessing clients' needs to achieve satisfaction.
  • Working closely with the sales teams and coordinating cross-functionally to provide clients with a positive customer service experience.
  • Providing client support and handling communications effectively.
  • Ensuring that client information details are kept up-to-date.
  • Filling out registration forms and advising on company information.
  • Ensuring CRM / ERP is timely and accurately filled in alliance with the company's process/SLA
  • Preparing and issuing client contracts/Letter of agreement.
  • Ensuring both the company and clients adhere to contract/LoA terms.
  • Ensuring availability of all needed documentation for invoicing, revising and sending invoices to clients in alliance with company's SLA.
  • Acting as point of contact for client inquiries and complaints, address with speed and efficiency or escalate as appropriate.
  • Administering all post-program reports or pre-program questionnaires when needed.
  • Managing all post-program client documentation (reports, certificates, evaluations. etc.)
  • Managing collection as per clients’ payment terms / aging sheet.
  • Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company's product or service.

  Requirements

  • Bachelor Degree from a reputable university.
  • Minimum 1 year of relevant experience.
  • Proficiency in MS Office and CRM is a plus.
  • Excellent communication and presentation skills.
  • Fluency in English
Created on01 Jul 2024
Last updated on30 Jul 2024
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