- Monitor and manage the collections process.
- Review and analyze customer accounts to identify and resolve billing discrepancies, disputes, and payment issues.
- Maintain accurate customer records, credit limits, and payment terms in the accounting system.
- Collaborate with the sales and customer service teams to address customer inquiries, resolve issues, and facilitate timely payments.
- Develop and implement collections strategies and procedures to improve cash flow and reduce overdue receivables.
- Forecast cash flow based on collections projections and communicate with the finance team to ensure accuracy in cash flow planning.
- Prepare and present regular AR reports, aging analysis, and key performance indicators to management.
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