Client Feedback Agent (188151)
Information
| Customer Service and Call Center | |
| Entry Level (0-2 years) | |
| Not specified |
Company
| Not specified | |
| Medical/Hospital | |
| New Cairo, Cairo, Egypt New Cairo, Cairo, Egypt |
Description
- Handling inbound patient complaint calls.
- Performing outbound calls to collect the patient's feedback.
- In charge of numerous tasks, ranging from patient communication to relaying information to providers.
- Handles incoming or outgoing customer/patient calls, social media, and other communication channels.
- Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey, or support issues.
- Ensure that each appointment is scheduled correctly and in harmony with the provider’s preference.
- Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance, and all other data as required. Verifies insurance eligibility. Obtain complete and accurate clinical and financial information during the scheduling process.
- Obtain a copy of the insurance card, photo ID, etc., to be stored in the Electronic Medical Record. Complete all documentation in accordance with department policy and procedure.
- Utilize and document all conversations, demographics in the Electronic Medical Record, timely, accurately, and efficiently.
- Reschedule appointments for patients who did not show or canceled.
- Transfer or schedule a teleconsultation call for our patient to meet our experienced doctors remotely for a medical consultation.
- Triage calls according to priority and urgency, transferring calls as necessary.
- Explain and enroll patients in the patient portal.
- Follow guidelines and coordinate communications with clinical areas to accommodate the customers’ requests.
- Attend and actively participate in all department, team, and/or committee meetings.
- Maintain knowledge of multiple insurance companies’ requirements
- Respond to patient requests in a timely manner, accurately and efficiently documenting and tasking messages.
- Maintain a professional and courteous manner while protecting confidential patient information.
Requirements
- Bachelor's Degree from a reputable university.
- 0-2 years of relevant experience in a call center or high-volume call position is preferred.
- A pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
- Knowledge of patient registration, medical appointment scheduling, and health insurance is a plus.
- Good command of English.
- Customer Oriented.
- Excellent communication skills and customer handling skills.
- Strong problem-solving and analytical skills.
- Flexible team player.
- Eagerness to learn and be a pillar of support for the larger brand team.
- Proactive and Energetic.
- Action-oriented and detail-driven
| Created on | 07 Sep 2021 |
| Last updated on | 25 May 2025 |