HR Contact Center Associate (87009)


Human Resources and Recruitment
Entry Level (0-2 years)


New Cairo, Cairo, Egypt


  • Provides first level phone and webform assistance on various types of Employee Services query and/or requests.
  • Escalates queries and requests accordingly to the next tier level or Team Lead and make necessary actions to ensure that the case will be resolved.
  • Performs Basic SAP Maintenance such as Address Changes and Personal Data Changes base on the call requests and always refer to process documentation for instructions.
  • Communicates with highest standards of quality and professionalism.
  • Continuously enhance expertise and knowledge on all Employee Services processes and tools. In line with this is the ability to effectively communicate, provide instructions and options to employees/callers.
  • Understands the case management process, instructions and documentations.
  • Communicates any change/update requests on Knowledge Base information to team lead.
  • Initiates updates on process documentation (SR) on any procedural and informational changes for approval
  • Improves activities and processes continuously to increase efficiency in the workplace.


  • Bachelor degree in business administration or any relevant major.
  • Excellent command of English.
  • from 0-2 years of relevant experience.
Created on03 Feb 2019
Last updated on04 Feb 2019
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