IT Support Specialist (69900)

  Information

Information Technology
Entry Level (0-2 years)

  Company

Legal
Garden City, Cairo, Egypt

  Description

Logging all relevant Incident or Service Request details, allocating categorization & Prioritization codes.

Perform first-level diagnosis and troubleshooting support to end-users and customers. 

Ensure excellent speedy customer service.

Escalate complex incidents to second-level support personnel.

Analyzing call logs so you can spot common trends and underlying problems.

Follow up on outstanding requests and ensure timely resolution.

Complete all service assigned requests.

Maintain Relationship between Information systems department and internal Company’s Employees and Monitor their Satisfaction.

  Requirements

Bachelor of Computer Science from a reputable university. 

0-2 years of experience.

Fluency in English is a must.

Created on01 Oct 2018
Last updated on04 Oct 2018
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