HR Contact Center Agent (61600)

  Information

Human Resources and Recruitment
Entry Level (0-2 years)

  Company

FMCG
New Cairo, Cairo, Egypt

  Description

  • Provides first level phone and webform assistance on various types of Employee Services query and/or requests.
  • Escalates queries and requests accordingly to the next tier level or Team Lead and make necessary actions to ensure that the case will be resolved.
  • Provides call back to employee/caller to case analysis and resolution.
  • Communicates with highest standards of quality and professionalism.
  • Understands the case management process, instructions and documentations.

  Requirements

  • (0-2) years of relevant experience
  • French or Turkish fluency is a must.
  • Bachelor degree from a reputable university¬†
Created on19 Jun 2018
Last updated on11 Jul 2018
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