Aftersales Director (314383)

  Information

Support Services
Management (6-10 years)
Not specified

  Company

Not specified
Automotive
Cairo-Ismailia Road, Cairo, Egypt

  Description

  • Ensure that all the departments within the Aftersales operation function efficiently and as one unit to optimize performance and provide customer excellence.
  • Meet key performance indicators and targets for the individual sites.
  • Look for opportunities to increase efficiency of the Service/Body shop and parts operations to maximize the full potential.
  • Take actions to ensure sustained profitability of Departments/sites.
  • Ensuring we meet OEM targets and Bonus elements.
  • Take actions to sustain and enhance levels of customer satisfaction.
  • Work with team to develop understanding and implementation of customer focussed environment
  • Respond promptly to any customer complaints and ensure timely and correct resolution.
  • Liaise with insurance companies, fleet operators etc to ensure good working relationships are developed.
  • Manage stock inventories effectively
  • Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due
  • Ensure that company standards are followed in relation to control of funds, remised, vehicles, and other company resources.
  • Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation is complied with.

  Requirements

  • Bachelor Degree in Mechanical Power, Mechatronics or Electrical Engineering from a reputable university.
  • Minimum 10 years of relevant experience in Automotive sector.
  • Very good command of English.
  • Proven track of leadership skills.
Created on25 Oct 2023
Last updated on29 Oct 2023
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