Customer Service Senior Officer

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Customer Service Senior Officer (277392)

Coordinate the organization, staffing, and operational activities for assigned Business development activities and operations.
Collaborate and coordinate between the Business development and operation teams to finalize the pending transactions.
Work in conjunction with various departments and team members to facilitate the process.
Ensure that the information relevant to the business development process is available and shared efficiently & effectively within the company.
Ensure that customer needs are met and alert appropriate team members with any failures to ensure ongoing customer satisfaction.
Provide research assistance to the business development team within a set time frame to
Assisting with the preparation of presentations and pitches for prospective clients.
Liaise with relevant staff in proposal development and be involved in tracking success ratio of such proposal
Tracking submitted proposals and providing feedback to management.
Prepare, administer and coordinate customer and sales quotations, proposals, bids, orders, contracts and specifications in an efficient manner.
Ensure closing of approved transactions.