Customer Care Supervisor (198128)

  Information

Customer Service and Call Center
Mid Career (2-6 years)
Not specified

  Company

Not specified
Customer Service
New Cairo, Cairo, Egypt
New Cairo, Cairo, Egypt

  Description

  • Establish and maintain a positive and safe work environment, solve any arising dispute covering all facility hours, and work on delivering a class-leading quality-oriented customer service to patients.
  •  Responsible for conducting rounds on daily basis/ regular basis and ensuring action plans to remedy deficiencies are in place and implemented.
  •  Ensure that all clinical staff is accurately notating patients’ electronic health records.
  • Assist CCCs in obtaining more education, additional certifications and helps them find ways to enhance their skills and improve their chances of career advancement.
  • Help improve communication among employees in a clinical environment.
  • Increase worker retention rates.
  • Establish and maintains a positive and safe work environment, solve any arising dispute covering all facility hours, and work on delivering a class-leading quality-oriented customer service to patients.
  • Responsible for conducting rounds on daily basis/ regular basis and ensuring action plans to remedy deficiencies are in place and implemented.
  • Develop the report, monitor, and track the critical metrics and KPIs by using management dashboard reports.
  • Manage clinical services in such a way that promotes referred business and ensures sustainable growth and development.

  Requirements

  • Bachelor Degree from a reputable university.
  • 5 - 7 years' relevant experience.
  • Excellent written and verbal communication skills.
  • Strong problem solving and analytical skills.
  • Knowledge of insurance verification process.
  • Knowledge of Electronic Health Systems.
  • Knowledge of ICD codes, ICD10, CPT codes.
  • Knowledge of the policies and procedures of a clinic sufficient to provide effective patient care.
  • Fluency in English is a must.
Created on28 Sep 2021
Last updated on28 Sep 2021
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