Medical Operations Coordinator (190097)


Medical, Healthcare, and Nursing
Entry Level (0-2 years)
Not specified


Not specified
6Th Of October City, Giza, Egypt


  • Act as point of contact for all clinicians, maintaining regular clear communication and dealing with their enquiries face to face, via telephone and email
  • Responsible for the clinic scheduling for the different clinicians.
  • Manage clinic schedule to identify problems and use own initiative, knowledge and expertise to provide solutions to schedule issues.
  • Ensure that all shifts and clinics are covered as efficiently as possible.
  • Monitor future schedule and plan ahead in order to ensure early cover of known gaps and to reduce the number of vacant shifts.
  • Review unexpected absences on a daily basis and use own initiative to find solutions to ensure gaps in the schedule are mitigated and services are able to provide a safe level of cover, escalating areas of concern to Medical Operations Manager if unable to resolve.
  • Contact doctors directly if any urgent backup required, including face to face/calls/emails/sending group texts.
  • Ensure that clinicians have optimum working conditions in the clinics.
  • Establish and maintain effective administrative systems and processes between Medical Staffing, HR and Payroll.
  • Build relationships with newly hired doctors, prior to their start date, and liaise with other departments to ensure proper onboarding process, related to training requirements, technical support and etc.
  • Work closely with the medical clinicians to determine any required additional training.
  • Help to create efficient systems and workflows to ease operations for doctors within the clinic to have smooth running of daily medical duties.
  • Develop and coordinate external health care programs, working with different parties to participate in medical events and programs.
  • Analyze customer complaints, investigating them, and participating in corrective actions with assigned BLO based on root cause analysis.
  • Generate routine reports as requested.




  • Bachelor Degree from a reputable university preferably in pharmacy, Science or medicine major.
  • Minimum 1-2 years of relevant experience in healthcare field.
  • Excellent communication skills.
  • Excellent command of English.
Created on15 Sep 2021
Last updated on15 Sep 2021
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