Customer Success Agent (186551)

  Information

Customer Service and Call Center
Entry Level (0-2 years)
Not specified

  Company

Not specified
Internet / E-Commerce
Heliopolis, Cairo, Egypt

  Description

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
  • Communicate effectively with both internal and external senior-level management to understand. customer needs, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics and data as directed.

  Requirements

  • Bachelor’s degree in Business Administration or relevant field is preferable.
  • 1-2 years' of relevant experience and a background in E-Commerce.
  • Excellent command of English writing and reading.
  • Excellent command of Computer skills.
Created on05 Sep 2021
Last updated on07 Sep 2021
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