Customer Success Agent (186551)
|Customer Service and Call Center|
|Entry Level (0-2 years)|
|Internet / E-Commerce|
|Heliopolis, Cairo, Egypt|
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
- Communicate effectively with both internal and external senior-level management to understand. customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed.
- Bachelor’s degree in Business Administration or relevant field is preferable.
- 1-2 years' of relevant experience and a background in E-Commerce.
- Excellent command of English writing and reading.
- Excellent command of Computer skills.
|Created on||05 Sep 2021|
|Last updated on||07 Sep 2021|
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