Customer Success Agent (186551)
Information
| Customer Service and Call Center | |
| Entry Level (0-2 years) | |
| Not specified |
Company
| Not specified | |
| Internet / E-Commerce | |
| Heliopolis, Cairo, Egypt |
Description
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
- Communicate effectively with both internal and external senior-level management to understand. customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed.
Requirements
- Bachelor’s degree in Business Administration or relevant field is preferable.
- 1-2 years' of relevant experience and a background in E-Commerce.
- Excellent command of English writing and reading.
- Excellent command of Computer skills.
| Created on | 05 Sep 2021 |
| Last updated on | 10 Jan 2023 |