Group Retail Manager

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Group Retail Manager (182231)

	Not specified
	Manufacturing
	Cairo-Ismailia Road, Cairo, Egypt

Establish and govern multiple, easy to use & consistent processes and applications through which more transactions are handled.
Ensure all customer needs, types and sizes are provided.
Provide customers with on-line, remote and in store, physical options that meet their increasingly sophisticated buying behaviour needs.
Accommodate different, multi-channel journeys for all transaction types for all divisions.
Recovery of transactional survey results.
Report and monitor incremental sales and market share increase.
Completely rebuild from the ground up sales processes for walk-in customers.
Substantially reduce transaction time and improve overall customer experience.
Review and adjust existing customer facing positions and roles to fit.
Report performance of such improvements.
Deploy electronic (remote) means of payment.
Develop pick up &/or delivery options.
Develop order tracking of orders for all possible scenarios.
Harmonise call-centre/direct marketing processes across all territories, to cover small customers and offer an additional point of contact to all customers.
Coherent and consistent eCommerce strategy for all applicable divisions product lines.
Design and deploy customer portal capabilities with objective of serving information and processes to customers of all sizes and segments.

Bachelor Degree in Business Administration or any related major from a reputable university.
Minimum 10 years of relevant experience, with at least 5 years’ experience in commercial and/or marketing management related roles.
Excellent knowledge in Product Support commodities.
Proficient in managing marketing campaigns.
Proficient in Mircrosoft Office.
Excellent command of English.