Fleet Control Manager (163165)
Information
| Management | |
| Management (6-10 years) | |
| Not specified |
Company
| Not specified | |
| FMCG | |
| New Cairo, Cairo, Egypt |
Description
- Manage the delivery of consistent services at the defined SLAs / KPIs and drive operational efficiency and continuous improvement
- Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored events are resolved efficiently and in full compliance with relevant legal, company and process requirements
- Ramp up the tower coverage and develop areas of future functional expansion
- Decide on any process gaps and develop related SLA improvements
- Monitor Tower work force utilization and maintain healthy work load distribution
- Manage the ramp up of tower coverage to include extra vehicles as per planned
- Explore opportunities of tower functional future expansion
- Report the tower financial and technical KPIs
- Develop tower financial annual operating plans and capital needs
- Assist on the technical interviews of tower work force and their selection
- Act the tower SME cascading knowledge to newly assigned supervisors
- Master Monitoring devices reporting platforms and act as the primary connection focal point with monitoring equipment suppliers
- Escalate any operational issues related to the Fleet Control tower
- Manage and motivate the Control Tower supervisor reporting to him/her and their agents direct reports; while delivering continuous improvement in the reporting and quality of work
- Lead Control Tower functional responsibilities including managing operational excellence, people development and partnership with stakeholders.
- Scale up operational capabilities to achieve employees safety and business sustainability both within existing scope as well as new areas of opportunity
- Represent the specific Cluster markets in meetings with internal and external customers, steering groups and other client functions
- Set team and individual targets with Egypt, KSA, UAE and South Africa on the long term, and track goals
- Responsible for the overall monitoring of Control Tower function; provide leadership from strategy to execution
- Monitor SLAs and ensure month-end timelines are met; develop and analyze key business and safety reports to provide insights to the functional head and stakeholders.
- Accurate and timely generation of management reporting and dashboards for performance analysis
- Drive the development goals for his/her teams, provide guidance and coaching and leverage the teams strengths
Requirements
- A Bachelor degree from a reputable university.
- 5 -7 years of Experience in a similar Control Tower position and/or Safety work environment.
- 2-3 years of experience in leadership or management position.
- Service management and ticket management system experience.
- Process management and continuous improvement with a focus on optimization and productivity.
- Technical / Functional Skills & Knowledge of Safety, reporting and Business. Intelligence tools and Interface.
- Very good English fluency.
- Service management and ticket management system experience.
- Technical / Functional Skills & Knowledge of monitoring tools and Interface.
| Created on | 06 Jul 2021 |
| Last updated on | 12 Oct 2022 |