Outsourced Customer Care Agent (159984)


Customer Service and Call Center
Entry Level (0-2 years)
Not specified


Not specified
Healthcare, other
Maadi, Cairo, Egypt


  • ln charge of numerous tasks ranging from patient communication to relaying information to providers.
  • Handles incoming or outgoing customer / patient calls, social media, and other communication channels.
  • Handling booking, scheduling, inquiries, transfer to physicians, Tele-services, customer complaints, billing inquiries, customer survey, or support issues.
  • Ensure that each appointment is scheduled correctly and in harmony with provider’s preference.
  • Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance and all other data as required. Verifies insurance eligibility. Obtain complete and accurate clinical and financial information during the scheduling process.
  • Obtain copy of insurance card, photo ID... etc. to be stored in Electronic Medical Record. Complete all documentation in accordance with department policy and procedure.
  • Utilize and document all conversations, demographics to Electronic Medical Record timely, accurately and efficiently.
  • Reschedule appointment for patients who did not show or cancel.
  • Transfer or schedule a tele-consultation call for our patient to meet our experienced doctors remotely for a medical consultation.
  • Triage calls according to priority and urgency, transferring calls as necessary.
  • Explain and enroll patients in the patient portal.
  • Follow guidelines and coordinate communications with clinical areas to accommodate the customers’ requests.
  • Attend and actively participate in all department, team and/or committee meetings.
  • Maintain knowledge of multiple insurance companies’ requirements
  • Respond to patient requests in a timely manner, accurately and efficiently documenting and tasking messages.
  • Maintain a professional and courteous manner while protecting confidential patient information.


  • Bachelor's degree from a reputable university.
  • 0 - 1 years of relevant experience.
  • Excellent command of English.
  • Flexible to work on a shift basis.
Created on06 May 2021
Last updated on22 May 2023
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