Customer Success Manager (159965)
Information
Management | |
Management (6-10 years) | |
Not specified |
Company
Not specified | |
Internet / E-Commerce | |
Heliopolis, Cairo, Egypt |
Description
- Manage Customers’ Accounts and follow up with them to meet their satisfaction.
- Define and implement standards/procedures for ensuring optimal customer experience.
- Conduct surveys to gather information on customer opinion of rendered services.
- Liaise with the creative departments to ensure delivery of high-quality services.
- Establish communication channels through which customers can readily contact a company and vice versa.
- Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service.
- Conduct studies and research to discover new techniques necessary for improving customer experience.
- Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.
Requirements
- Bachelor Degree from reputable university.
- Minimum 7 years of relevant experience preferably in the e-commerce and IT sectors.
- Fluency in English is a must.
- Excellent communication and account management skills
- Proven experience in leading teams.
Created on | 05 May 2021 |
Last updated on | 12 Oct 2022 |