Customer Success Manager (159965)

  Information

Management
Management (6-10 years)
Not specified

  Company

Not specified
Internet / E-Commerce
Heliopolis, Cairo, Egypt

  Description

  • Manage Customers’ Accounts and follow up with them to meet their satisfaction.
  • Define and implement standards/procedures for ensuring optimal customer experience.
  • Conduct surveys to gather information on customer opinion of rendered services.
  • Liaise with the creative departments to ensure delivery of high-quality services.
  • Establish communication channels through which customers can readily contact a company and vice versa.
  • Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service.
  • Conduct studies and research to discover new techniques necessary for improving customer experience.
  • Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.

  Requirements

  • Bachelor Degree from reputable university.
  • Minimum 7 years of relevant experience preferably in the e-commerce and IT sectors.
  • Fluency in English is a must.
  • Excellent communication and account management skills
  • Proven experience in leading teams.
Created on05 May 2021
Last updated on05 May 2021
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