Outsourced IT Technical Support (153581)


Information Technology
Entry Level (0-2 years)
Not specified


Not specified
Sheikh Zayed City, Giza, Egypt


  • Identifying hardware and software issues.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Walking users through a series of actions to solve problem.
  • Replacing or repairing the necessary parts.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.


  • Bachelor degree of Computer Science,Communication or Electronics Engineering, IT, BIS or any related majors from a reputable university.
  • 0 - 2 years of relevant experience in technical support field.
  • Flexibility to move around the company's branches within the same area for supporting the users.
  • Attention to detail and excellent problem-solving skills.
  • Excellent communication skills.
  • Excellent command of English.
Created on26 Aug 2020
Last updated on29 Aug 2023
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