Customer Services Executive (151298)

  Information

Customer Service and Call Center
Mid Career (2-6 years)
Not specified

  Company

Not specified
FMCG
Heliopolis, Cairo, Egypt

  Description

  • To ensure all customer orders are received, collated & processed through the system/SAP in line with SLA & KPI’s
  • Coordinate with finance team for applying credit checks against received orders
  • Track & keep a check on credit customers credit limit (e.g. M&P) to ensure smooth dispatches
  • Update and report on daily basis the daily & pending orders reports to stakeholders
  • Ensure that all required parameters of sales orders are accurate in system without error
  • Receive order related errors communication from stakeholders and remove those errors ASAP
  • Ensure that all customer orders are made in an efficient manner in close coordination with Commercial Accounting and FG Warehouse while ensuring compliance to the organization policies
  • Maintain good, professional relationship with all the customers, both internal and external and handle all customer queries in an efficient manner
  • Monitor sales do not exceed customers credit limits unless authorized
  • Daily follow-up with Accounts Receivable to ensure timely input of dispute cases
  • Consolidate monthly sales target at route level for each region and communicate to control / payroll
  • Address any customer inquiries, and escalate to Supervisor as needed
  • Resolve customer billing inquiries & provide product delivery tracking to customers
  • Regularly update sales ordering form as per SKU addition/deletion/pricing update etc. and share with customers
  • Support the Cluster Sales Lead with all initiatives to improve the organization's service offerings

  Requirements

  • Bachelors degree in Business or Commerce from reputable university.
  • 0 - 2 years of relevant experience preferably in FMCGs sector.
  • Excellent organization and prioritization skills
  • Excellent analytical & problem solving skills
  • Fluency English is a must.
Created on14 Jun 2020
Last updated on21 Jun 2020
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