Customer Services Executive (151298)
Information
Customer Service and Call Center | |
Entry Level (0-2 years) | |
Not specified |
Company
Not specified | |
FMCG | |
Heliopolis, Cairo, Egypt |
Description
- To ensure all customer orders are received, collated & processed through the system/SAP in line with SLA & KPI’s
- Coordinate with finance team for applying credit checks against received orders
- Track & keep a check on credit customers credit limit (e.g. M&P) to ensure smooth dispatches
- Update and report on daily basis the daily & pending orders reports to stakeholders
- Ensure that all required parameters of sales orders are accurate in system without error
- Receive order related errors communication from stakeholders and remove those errors ASAP
- Ensure that all customer orders are made in an efficient manner in close coordination with Commercial Accounting and FG Warehouse while ensuring compliance to the organization policies
- Maintain good, professional relationship with all the customers, both internal and external and handle all customer queries in an efficient manner
- Monitor sales do not exceed customers credit limits unless authorized
- Daily follow-up with Accounts Receivable to ensure timely input of dispute cases
- Consolidate monthly sales target at route level for each region and communicate to control / payroll
- Address any customer inquiries, and escalate to Supervisor as needed
- Resolve customer billing inquiries & provide product delivery tracking to customers
- Regularly update sales ordering form as per SKU addition/deletion/pricing update etc. and share with customers
- Support the Cluster Sales Lead with all initiatives to improve the organization's service offerings
Requirements
- Bachelors degree in Business or Commerce from reputable university.
- 0 - 2 years of relevant experience preferably in FMCGs sector.
- Excellent organization and prioritization skills
- Excellent analytical & problem solving skills
- Fluency English is a must.
Created on | 14 Jun 2020 |
Last updated on | 08 Sep 2020 |