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Distributor Customer Management Lead (150531)


Management (6-10 years)
Not specified


Not specified
Heliopolis, Cairo, Egypt


  • Provide support to Customer Account Specialists, enabling achievement of critical customer initiatives and KPIs including: on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions
  • Conduct monthly payment reconciliation for all credit customers.
  • Prepare information (payment track record) for terminating customers (due to bad payment record or other reason)
  • Maintain Customer Master Data and Maintain policies, processes, and tools.
  • Receive data from Field Sales and Verify customer information. Make updates to customer information as necessary.
  • Create Sales Order in the system, check price and SKU accuracy and "Determine stock availability.
  • Review distributor and customer dashboards.
  • Manage customer service issues.
  • Complete weekly analysis and reporting of fill rate against customer order to ID root causes.
  • Drive and supporting continuous process improvement and standardization in order to increase efficiency.


  • Bachelor’s degree in commerce/business administration/Supply Chain from reputable university
  • 5 - 7 years of experience in Sales operations/Sales Trade Management in FMCGs sector.
  • Previous proven leadership experience
  • SAP,Sales Buzz and/or Tableau background is a must.
  • Fluent English is a must
  • Excellent communication skills
Created on21 Apr 2020
Last updated on10 Sep 2020
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