IT Services Management Team Leader (149313)


Information Technology
Management (6-10 years)
Not specified


Not specified
Healthcare, other
New Cairo, Cairo, Egypt


  • Manage a new team that will support and provision cloud computing services and access.
  • Manage relationship with Cloud providers’ service support.
  • Maintain relationships with technology, software, and security vendors.
  • Offer innovative solutions that meet organization needs while remaining cost effective.
  • Contribute in all IT Projects to look up the workflow & the operation process.
  • Work with service delivery teams to prioritize the need around technical support resources and application support analysts required to meet the tactical needs of the HealthCare team.
  • Accountable for the quality of the service delivered by matrix-managed resources, and sharing metrics with other group managers to improve these metrics.
  • Evaluate the service delivery team and its members’ level of performance, to provide performance management and establish the delivery of top tier services to the client.
  • Identify staffing needs and works with human resources colleagues to pursue the hiring process.
  • Ensure the highest level of quality and excellent HealthCare team service is being delivered within assigned locations.
  • Perform root cause analysis of infrastructure problems and develop resolution plans.
  • Act as an escalation point for the Healthcare team for any outstanding incidents, problems, requests and changes.
  • Be an advocate for IT service teams, setting expectations appropriately for Cloud service IT support teams as well as giving insight on priorities/initiatives within assigned locations.
  • Introduce ITIL processes.
  • Identify recurring problems and bottlenecks and oversee the building of tools and processes to prevent problems from recurring including self-healing processes.
  • Conduct risk assessment and develop mitigation plans.
  • Installation, maintenance & setup for all IT Equipment in different medical centers’ locations across the country (laptops, Printers…etc.).



  • Bachelor's degree in Computer science/ Information Systems or related major from a reputable university.
  • 6-8 years of progressive management experience in IT.
  • IT project management experience is a plus
  • Understanding of IT infrastructure
  • Good knowledge of SaaS , PaaS and IaaS.
  • ITIL certifications or knowledge.
  • IT experience in a hospital or other healthcare enterprise is a plus


Created on04 Mar 2020
Last updated on02 Jun 2022
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