Business Process and Continuous Improvement Lead (142043)


Management (6-10 years)
Not specified


Not specified
Heliopolis, Cairo, Egypt


  • Provide strategic and operation leadership of the knowledge management function while being part of the Leadership Team
  • Bring industry best practices in the relevant functional space
  • Establish, govern and execute a control process to ensure process changes and exceptions are timely reflected in the process documentation and ensure all documentation is kept up-to-date. Also ensure that respective associates are trained on process changes
  • Stewardship of the Shared service center Knowledge Capture and Knowledge Transfer methodology and embedding Knowledge Transfer in the ongoing on boarding process
  • Identify and resolve knowledge management gaps of service delivery employees together with operational leaders
  • Provide quality control to ensure consistent application of the Shared service center  Service Management ecosystem playbook
  • Stewardship of the overall Shared service center Operating Model, Shared service center  Internal Governance, Operating Guidelines and DICE model


  • Bachelor degree from a reputable university.
  • Minimum 6 years of relevant experience preferably in shared services centers.
  • Fluency in English is a must.
  • Excellent communication skills is a must.
Created on03 Oct 2019
Last updated on03 Oct 2019
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