HR Operations Assistant Analyst, Talent Acquisition (132800)

  Information

Human Resources and Recruitment
Mid Career (2-6 years)
Not specified

  Company

Not specified
FMCG
Heliopolis, Cairo, Egypt

  Description

  • Responsible for end to end FL hiring processes based on the agreed service catalog and SLAs under direct supervision of the manager.
  • Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
  • Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
  • Identify and implement service delivery and process improvement opportunities in the assigned process.
  • Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
  • Partner with team to execute plans to improve customer satisfaction with a focus on processes.
  • Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
  • Manage escalation and takes ownership for ultimate issue resolution.
  • Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
  • Ensure knowledge management platform is updated.

  Requirements

  • Bachelor Degree from reputable university
  • 3 years' experience preferably in HR Shared Services
  • Fluent English is a must
  • Excellent communications skills
Created on23 Jul 2019
Last updated on23 Jul 2019
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