HR Employee Services Manager

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HR Employee Services Manager (132688)

	Human Resources and Recruitment
	Management (6-10 years)
	Not specified

Manage all HR related workflows and transactions for SAP/SuccessFactors within strict time, hence ensuring global data quality and accurate HR records
Ensure smooth data flow between interfaced systems through daily/weekly audits and take corrective action and process changes as needed
Manage vendor managed service: all aspects of quality assurance and budget adherence
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
Proactively develop and execute plans to improve customer satisfaction with a focus on processes
Represent technical, functional and customer perspective when taking decisions
Manage escalation and takes ownership for ultimate issue resolution
Ensures team staffing model is updated and partners well internally and externally to ensure strong pipeline of available talent
Manage and develop of team leaders and broader team: on-boarding, training, process and support documentation and aids to drive optimization and fast-of-the-block assimilation into the team
Ensure knowledge management platforms are set up and all supporting technologies meet requirements
Drive a quality focused agenda to ensure that data quality and metrics are key deliverables for all reporting and transactions

Bachelor Degree from reputable university
Minimum 8 years' experience in HR Operations preferable in multinational organizations and SAP knowledge is a must.
Fluent English is a must