HR Employee Services Manager (132688)


Human Resources and Recruitment
Management (6-10 years)
Not specified


Not specified
Heliopolis, Cairo, Egypt


  • Manage all HR related workflows and transactions for SAP/SuccessFactors within strict time, hence ensuring global data quality and accurate HR records
  • Ensure smooth data flow between interfaced systems through daily/weekly audits and take corrective action and process changes as needed
  • Manage vendor managed service: all aspects of quality assurance and budget adherence
  • Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
  • Proactively develop and execute plans to improve customer satisfaction with a focus on processes
  • Represent technical, functional and customer perspective when taking decisions
  • Manage escalation and takes ownership for ultimate issue resolution
  • Ensures team staffing model is updated and partners well internally and externally to ensure strong pipeline of available talent
  • Manage and develop of team leaders and broader team: on-boarding, training, process and support documentation and aids to drive optimization and fast-of-the-block assimilation into the team
  • Ensure knowledge management platforms are set up and all supporting technologies meet requirements
  • Drive a quality focused agenda to ensure that data quality and metrics are key deliverables for all reporting and transactions


  • Bachelor Degree from reputable university
  • Minimum 8 years' experience¬†in HR Operations preferable in multinational organizations and SAP knowledge is a must.
  • Fluent English is a must
Created on23 Jul 2019
Last updated on23 Jul 2019
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