Customer Care Coordinator

Customer Care Coordinator (126682)

	Customer Service and Call Center
	Entry Level (0-2 years)
	Not specified

	Not specified
	Medical/Hospital
	Heliopolis, Cairo, Egypt New Cairo, Cairo, Egypt Nasr City, Cairo, Egypt El Raml, Alexandria, Egypt

Assist all customers/ patients by giving the right service, conducting and ensuring smooth patient check-in and check-out.
Obtain pre-patient registration, demographic and insurance information. Collects co-payments at time of service and manages daily cash receipts.
Demonstrate excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests.
Handle approval process.
Ability to perform upselling & cross-selling / promoting services to our existing customer according to their needs.
Handle patients queries personally or via email.
Handle cash and bank related transactions if assigned and ensure100% accuracy.
Record and maintain all patients data.
Ensure accurate & timely data entry into the system with zero errors.
Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
Inform the patients about the available services, products and promotions.
Encourage patients to provide feedback on services provided and their overall experience.
Ensure that the entire process is completed within the mandated Turn Around Time.
Handle booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
Maintain a professional and courteous manner while protecting confidential patient information.

Bachelor Degree from a reputable university.
0 - 1 year of relevant experience preferably in customer service related role.
Fluency in English is a must.
Excellent communications skills
Flexible to work on shift basis (the job requires to do either day, or evening shift, or shifts at the weekend according to business need).