Customer Care Team Leader (115792)


Customer Service and Call Center
Management (6-10 years)


Downtown, Cairo, Egypt



  • Lead the team to achieve the operation objectives in service turnaround time and quality KPIs.
  • Monitor day to day activities for all team members.
  • Support junior & senior members to solve any challenge or barrier in their daily tasks.
  • Support the Manager in all planning, development, monitoring and controlling activities
  • Deliver the high quality of operation outputs.
  • Maintain the efficient communication between company and our internal / external customers.


  • Bachelor degree from a reputable university.
  • Minimum 7 years of relevant experience.
  • Excellent command of English.
  • Good communication skills.
Created on13 May 2019
Last updated on15 May 2019
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