HR Contact Center Agent (61600)
Information
Human Resources and Recruitment | |
Entry Level (0-2 years) | |
Not specified |
Company
Not specified | |
FMCG | |
New Cairo, Cairo, Egypt |
Description
- Provides first level phone and webform assistance on various types of Employee Services query and/or requests.
- Escalates queries and requests accordingly to the next tier level or Team Lead and make necessary actions to ensure that the case will be resolved.
- Provides call back to employee/caller to case analysis and resolution.
- Communicates with highest standards of quality and professionalism.
- Understands the case management process, instructions and documentations.
Requirements
- (0-2) years of relevant experience
- French or Turkish fluency is a must.
- Bachelor degree from a reputable university
Created on | 19 Jun 2018 |
Last updated on | 28 May 2019 |