Call Center Manager (309307)
Information
| Customer Service and Call Center | |
| Management (6-10 years) | |
| Not specified |
Company
| Not specified | |
| Banking | |
| Manfalot, Assiut, Egypt |
Description
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources.
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management
Requirements
- A bachelor degree from a reputable university
- 8 - 10 years of relevant experience.
- Excellent command of English.
- Excellent organizational and leadership skills with a problem-solving ability
| Created on | 07 Aug 2023 |
| Last updated on | 07 Aug 2023 |