Application Support Specialist

Application Support Specialist (308225)

Install, configure, and manage applications
Daily health checks of the applications and log monitoring
Responsible for the 3rd level support for incidents before reporting to factories.
Monitoring and responding to open tickets submitted
Responsible to identify recurrent issues cross all automation systems and find either a temporary fix or a permanent one
Have a very well understanding for the region/customers’ requirements and the impact of the issues/bugs on their system’s performance
Be able to debug the code to identify the issue and either fix it on code level directly or reported to the factory if it may cause system design impact
Develop code fixes for simple and medium complex issues / bugs
Provide suggestions to the factory for issue resolution for complex issue and get approvals to apply it
Build communication channels with developers to develop time mannerly permanent fixes for complex issues from developers’ side whenever needed.
Ensure proper recording, documentation, resolution, and closure of recurrent issues.
Develop and grow knowledge of Remote Automation Support team members in products and services.
Build knowledge base for Support teams
Conduct trainings to Remote Automation Support team to ramp-up their knowledge
Troubleshoot and escalate alerts that cannot be resolved in an appropriate time
Prioritize and handle service requests and incidents
Work closely with Remote Automation Support Manager to identify recurrent issues and work on providing permanent solution