Quality Assurance and Complaints General Manager

This vacancy is closed. To apply for similar vacancies, please create a profile

Quality Assurance and Complaints General Manager (271735)

Develop strategies and procedures to improve and achieve the best level of service provided to customers.
Ensuring the efficiency of the quality of banking service in the bank units.
Developing work procedures/steps to achieve efficiency and effectiveness in coordination with all concerned sectors of the Bank.
Reducing risks by applying the principles of corporate governance and risks at the level of the units affiliated to the quality assurance sector.
Managing effective communication with all branches in order to work on overcoming and solving the problems they face while performing the banking service.
Efficiency of managing people and developing their skills.
Provide directions to subordinates in general and grant the necessary support to them in order to accomplish the requirements of their jobs and prepare subordinates to take over the reins in order to ensure the availability of a second row of leaders within the group.
Participating with human resources in selecting the candidates for the sector effectively, including recruitment, training, development, and improving the competencies and capabilities of workers in accordance with the best practices in place in the relevant field in order to achieve the objectives and strategy of the sector and achieve job satisfaction.
Carrying out all other work that may be assigned according to the work need, changes and developments.

Bachelor degree from reputable university.
Minimum 14 years of relevant experience.
Excellent command of both written and spoken Arabic and English.
Excellent Microsoft skills.
Strong observation skills and ability to analyze.
Strong knowledge with the products / services of the bank and the competing banks as well.
Compliance with the supervisory controls on banking services issued by the Central Bank of Egypt, the rules for identifying customers, combating money laundering and terrorist financing operations, fraud prevention methods, operational risks and information security.
Commitment to all provisions of the Non-Disclosure Agreement and the Code of Conduct for Employees and Senior Management.
Comply with all the instructions to protect the rights of bank customers issued by the Central Bank of Egypt.