IT Service Desk Officer

This vacancy is closed. To apply for similar vacancies, please create a profile

IT Service Desk Officer (259627)

Detailed knowledge of OS with the ability to diagnose software problems such as network or operating system configuration problems
Thorough understanding of PC & Thin client hardware (for example, ability to change hard disks or PC cards; ability to distinguish between hardware and software faults)
Basic understanding of networking concepts (for example, an understanding of the functionality provided by DHCP, DNS etc. to Windows desktops, and how to diagnose common configuration problems on desktops relating to these services)
Ability to diagnose and repair problems with common software packages such as Microsoft Office
Good problem-solving skills
Self-motivated, quick learner, able to work alone and also to contribute as a team player
Good record keeping abilities, with the ability to log details of problems and solutions in an automated help desk system
Good interpersonal skills, with the ability to work with people at all levels of seniority in the University

BA in Computer Science, IT or relevant major from a reputable university.
2-4 years of relevant experience preferably in banking sector.
Experience of any desktop imaging solutions and/or software deployment technologies
Fluency in English is a must.