• Act as the 1st point of contact for the functional and technical support to end-users in all systems in scope.
• Document, adjust process that are internally and externally related to applications and sub-projects.
• Coordinate the flow of work between internal teams based on the projects plans.
• Analyze reports and report effectively on the progress of service now items and open tasks.
• Manage the documentation and maintain the know-how in terms of using applications to support the business.
• Attend to meetings / Events and reviews between end-users and IS Team
• Manage sub projects related to Incidents and Requests, Demands and Tasks.
• Effectively Resolve and manage user issues and requests on the ticketing support system, follow up on delayed items and do proper reporting.
