Service System Implementation Specialist

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Service System Implementation Specialist (199589)

Review every organization's process and determines how the same or similar end result can be achieved in Oracle / CEC.
Develop new processes to fit within the Oracle system to achieve the business objectives
Review all documented processes with BU specialists before publication to ensure all aspects are covered.
Determine the core necessary processes which must be configured based on in depth Oracle / CEC knowledge.
Identify gaps for such the organization's product integration and write the process story and process flow, to enable development.
Work with CEC / Oracle to develop the correct process flow and configuration for each process using available logic in the Oracle system
Hold daily and weekly meetings with COE and BU staff to ensure process “end result” requirements are correctly captured.
Run “sign off” meetings with senior management to accept changed processes.
Travel to organization's Operations across Africa, Middle East and Russia to train users and gain feedback for further configuration.
Accurately log all issues encountered and communicate accurately, efficiently and clearly with CEC / Oracle developers

Bachelor Degree in computer science, engineering or any related major from a reputable university.
Minimum 5 years of relevant experience.
Proficient in IT / PC skills
Multiple dealership systems knowledge is a plus.
Excellent command of English.