Customer Care Supervisor

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Customer Care Supervisor (198128)

	Customer Service and Call Center
	Mid Career (2-6 years)
	Not specified

	Not specified
	Customer Service
	New Cairo, Cairo, Egypt New Cairo, Cairo, Egypt

Establish and maintain a positive and safe work environment, solve any arising dispute covering all facility hours, and work on delivering a class-leading quality-oriented customer service to patients.
Responsible for conducting rounds on daily basis/ regular basis and ensuring action plans to remedy deficiencies are in place and implemented.
Ensure that all clinical staff is accurately notating patients’ electronic health records.
Assist CCCs in obtaining more education, additional certifications and helps them find ways to enhance their skills and improve their chances of career advancement.
Help improve communication among employees in a clinical environment.
Increase worker retention rates.
Establish and maintains a positive and safe work environment, solve any arising dispute covering all facility hours, and work on delivering a class-leading quality-oriented customer service to patients.
Responsible for conducting rounds on daily basis/ regular basis and ensuring action plans to remedy deficiencies are in place and implemented.
Develop the report, monitor, and track the critical metrics and KPIs by using management dashboard reports.
Manage clinical services in such a way that promotes referred business and ensures sustainable growth and development.

Bachelor Degree from a reputable university.
5 - 7 years' relevant experience.
Excellent written and verbal communication skills.
Strong problem solving and analytical skills.
Knowledge of insurance verification process.
Knowledge of Electronic Health Systems.
Knowledge of ICD codes, ICD10, CPT codes.
Knowledge of the policies and procedures of a clinic sufficient to provide effective patient care.
Fluency in English is a must.